Refund Policy

The 48-hour window

If you are not happy with a paid plan, ask us within 48 hours of the payment and we will refund it in full. You do not need to give a reason.

The monthly plan is short — 48 hours is there so a purchase you regret straight away costs you nothing, not as a trial. If you want to try the tools first, most of the site is free and always will be.

After 48 hours we look at it case by case, and we are not stingy about it. A renewal you did not mean to buy and have not used since it billed, or a stretch where the site was broken or a paid feature was unavailable — tell us and we will make it right.

Cancelling, and part-used periods

A subscription renews automatically until you cancel. Cancelling stops the next payment — it does not end your access immediately. You keep Pro until the period you have already paid for runs out, so cancelling is never something you need to rush.

We do not refund a period you have already used. If you are part way through a month and no longer want it, cancel — you keep what you paid for until it ends and you are not billed again. That, rather than a refund, is the way out of a plan you have been using.

Refunds are for genuine mistakes and genuine problems. If the same account keeps buying and refunding, we may decline the request or stop offering the plan to that account.

How to ask for a refund

Email support@lwservers.com from the address you paid with, or message us in the Discord. Include your receipt or order number if you have it — it makes this quicker, but we will find you either way.

Payments are processed by our merchant of record, Paddle, so the refund is issued by them and returns to your original payment method. How long it takes to appear depends on your bank, typically a few working days.

Please come to us before raising a chargeback. A chargeback can lock the account while the bank investigates, and it is almost always slower than just asking.

Donations

Some supporters unlock Pro by donating rather than subscribing. Donations are voluntary and not a purchase, but the same window applies: if you donated by mistake or changed your mind, tell us within 48 hours and we will refund it. Beyond that, ask anyway — a donation sent in error is exactly the case we will always sort out.

Your statutory rights

Nothing on this page reduces a right you have under the consumer law where you live. Where the law gives you more than our 48-hour window does, the law wins — say so when you contact us and we will apply it.

If you are in the EU or UK you normally have 14 days to withdraw from a distance purchase. Digital services are the exception: once delivery starts with your express consent, that withdrawal right ends — and because a plan unlocks the moment you pay, checkout asks you to agree to exactly that. Our 48-hour window sits on top of it as something we offer, not as a replacement for it.

Contact

support@lwservers.com, or the Discord. See also the Terms of Service and Pricing.